Refund policy
We want you to feel confident trying CarryEase Baby. If your order is not the right fit for your family, contact us within 90 days of delivery for return support.
Return Window
We accept return requests within 90 days of delivery.
To start a return, contact us at:
Please include your order number and the email address used at checkout.
Return Conditions
Returned items must be in clean, unused, and resellable condition, with original packaging when possible.
We reserve the right to refuse returns that are damaged, heavily used, stained, missing parts, altered, or returned outside the return window.
Non-Returnable Items
For hygiene and safety reasons, items that show signs of wear, washing, stains, odors, or heavy use may not be eligible for return.
Gift items, promotional items, or free included items may need to be returned with the original order to qualify for a refund.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
Return instructions will be provided after your return request is approved. Please do not send items back without contacting us first.
Refunds
Once your return is received and inspected, we will notify you whether your refund is approved.
If approved, the refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.
Damaged Or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include your order number and clear photos of the issue so we can help quickly.
Exchanges
We may offer exchanges depending on inventory availability. If you need a different color or have an issue with your order, contact us and we will help with the next step.